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Data Usage & Tracking Policy

Last Updated: January 15, 2025

At MaxWave, we believe transparency builds trust. This policy explains how we collect and use data through tracking technologies on maxwave.dev to improve your experience and protect your network security.

What Are Tracking Technologies?

Think of tracking technologies as digital tools that help websites remember your preferences and understand how visitors interact with content. We use several types on maxwave.dev:

Essential Cookies

Required for basic site functionality, login sessions, and security features that keep your data protected.

Functional Cookies

Remember your preferences like language settings and customized dashboard configurations.

Analytics Tracking

Help us understand which security resources are most valuable and how to improve our documentation.

Performance Monitoring

Track page load times and technical performance to ensure our security tools work efficiently.

How We Use Tracking Data

Every piece of data we collect serves a specific purpose in improving your cybersecurity experience:

  • Maintaining secure login sessions for your firewall management dashboard
  • Remembering your preferred security alert settings and notification preferences
  • Analyzing which threat intelligence reports are downloaded most frequently
  • Monitoring system performance during peak security incident response times
  • Identifying technical issues that might compromise security tool effectiveness
  • Customizing content recommendations based on your organization's security focus

Data Retention and Storage

We follow strict data retention practices aligned with cybersecurity best practices:

  • Session cookies expire automatically when you close your browser
  • Preference cookies are stored for up to 12 months to maintain your settings
  • Analytics data is aggregated and anonymized after 14 months
  • Security logs are retained for 24 months as required by compliance standards
  • Account activity data is kept as long as your MaxWave account remains active

All data is stored on secure servers in Taiwan with encrypted transmission and access controls that meet international cybersecurity standards.

Third-Party Tracking Services

We work with carefully selected partners who meet our security requirements:

  • Google Analytics for understanding website usage patterns and security resource effectiveness
  • Threat intelligence providers for real-time security data integration
  • Performance monitoring services to ensure our security tools remain operational
  • Customer support platforms that help us respond to security incident reports

Each partner is required to sign data processing agreements and maintain security certifications equivalent to our own standards.

Managing Your Tracking Preferences

You have complete control over tracking technologies. Most browsers allow you to view, manage, and delete cookies through their settings menu. You can also use private browsing modes or browser extensions to limit tracking. However, disabling essential cookies may affect the functionality of our security dashboard and incident response tools.

International Data Transfers

As a Taiwan-based cybersecurity company, MaxWave processes data primarily within Taiwan's secure data centers. When we work with international threat intelligence networks or security partners, we ensure:

  • All data transfers use encrypted channels and secure protocols
  • Partner organizations maintain equivalent security certifications
  • Data processing agreements specify purpose limitations and retention periods
  • Regular security audits verify compliance with international standards

Your Rights and Controls

Taiwan's data protection regulations and our commitment to transparency give you several rights:

  • Request a copy of the personal data we've collected about your organization
  • Ask us to correct inaccurate information in your security profile
  • Request deletion of your data when it's no longer needed for security purposes
  • Opt out of non-essential tracking while maintaining access to security tools
  • Receive notification of any security incidents affecting your data
  • Transfer your security configuration data to another platform if needed

Updates to This Policy

Cybersecurity threats and privacy regulations evolve constantly. We review and update this policy quarterly to reflect new security requirements and enhanced privacy protections. Significant changes will be communicated through:

  • Email notifications to registered MaxWave users
  • Prominent notices on our website and security dashboard
  • Updated documentation in your account settings area

Continued use of MaxWave services after policy updates indicates acceptance of the revised terms.

Questions About Our Data Practices?

Our cybersecurity team is available to discuss any concerns about data usage, tracking technologies, or privacy protections.

Taiwan Office: 801, Kaohsiung City, Qianjin District, Wufu 3rd Rd, 63號5樓

Phone: +886223884606

Email: help@maxwave.dev

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MaxWave
801, Taiwan, Kaohsiung City
Qianjin District, Wufu 3rd Rd
63號5樓

Contact Information

Phone: +886223884606
Email: help@maxwave.dev

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