Privacy Policy
Your data security and privacy are fundamental to how we operate. This policy explains how MaxWave protects and manages your personal information.
Information We Collect
When you use MaxWave's security and firewall management services, we collect specific types of information to deliver effective protection for your systems. Here's what we gather and why it matters for your security.
- Account Information: Name, email address, company details, and billing information when you register for our services
- Technical Data: IP addresses, system configurations, firewall logs, and security event data necessary for threat detection
- Usage Analytics: How you interact with our dashboard, which features you use most, and system performance metrics
- Communication Records: Support tickets, email correspondence, and chat logs when you contact our team
- Device Information: Browser type, operating system, and hardware specifications that affect security implementation
We only collect data that directly supports your cybersecurity needs. Every piece of information serves a specific purpose in protecting your digital infrastructure.
How We Use Your Data
Your information powers our security services in several key ways. We analyze traffic patterns to identify potential threats, customize firewall rules based on your specific environment, and monitor system health to prevent vulnerabilities.
Security Operations
Real-time threat detection requires continuous analysis of network traffic and system behavior. We process this data to identify anomalies and respond to security incidents before they impact your operations.
Service Improvement
Usage patterns help us enhance our platform. When we see which features provide the most value, we can focus our development efforts on what matters most to our users.
Data Storage and Security
Security data demands the highest level of protection. We employ multiple layers of encryption, access controls, and monitoring to safeguard your information.
- AES-256 encryption for data at rest
- TLS 1.3 for all data transmission
- Multi-factor authentication for system access
- Regular security audits and penetration testing
- Geographically distributed backup systems
Our Taiwan-based infrastructure complies with local data protection regulations while maintaining international security standards. Data centers feature physical security measures including biometric access controls and 24/7 monitoring.
Your Rights and Controls
You maintain control over your personal information throughout your relationship with MaxWave. Understanding these rights helps you make informed decisions about your data.
Access and Portability
Request a complete copy of your personal data in a machine-readable format. We'll provide this within 30 days of your request, including account information, usage history, and any stored communications.
Correction and Updates
Notify us if any personal information needs correction. You can update most account details directly through your dashboard, or contact our support team for assistance with complex changes.
Data Deletion
Request deletion of your personal information, subject to legal and operational requirements. Some security logs may be retained for regulatory compliance, but we'll remove all unnecessary personal identifiers.
Processing Restrictions
Limit how we process your data for specific purposes while maintaining essential security functions. This allows you to control non-critical data usage without compromising protection.
To exercise any of these rights, email us at help@maxwave.dev with your request and account information. We'll respond within 72 hours to acknowledge your request and provide a timeline for completion.
Data Sharing and Third Parties
MaxWave shares information only when necessary for service delivery or legal compliance. We're selective about partnerships and maintain strict agreements with any third parties who access your data.
Service Partners
Cloud infrastructure providers and security intelligence feeds receive limited technical data necessary for threat detection. These partners operate under contractual obligations that mirror our privacy commitments.
Legal Requirements
We may disclose information to comply with valid legal processes, protect our rights, or respond to emergencies. In such cases, we'll notify you unless legally prohibited and will challenge overly broad requests.
Business Transfers
If MaxWave is acquired or merged, your information would transfer to the new entity under the same privacy protections. We'll notify you of any such changes and your options regarding your data.
Data Retention
Different types of information have different retention periods based on their purpose and legal requirements.
- Account Data: Retained while your account is active, plus 90 days after closure
- Security Logs: Kept for 13 months to support incident investigation and compliance
- Billing Records: Maintained for 7 years as required by Taiwan tax regulations
- Support Communications: Stored for 3 years to maintain service continuity
When retention periods expire, we permanently delete data using cryptographic erasure and physical destruction methods appropriate to the storage medium.
International Transfers
While our primary infrastructure operates in Taiwan, some data may be processed in other locations for redundancy and performance optimization.
Cross-border transfers occur only with appropriate safeguards including standard contractual clauses, encryption during transit, and verification that receiving countries maintain adequate data protection standards.
You can request information about where your specific data is processed and the protections in place for any international transfers.
Cookies and Tracking
Our platform uses cookies and similar technologies to maintain security, remember your preferences, and analyze system performance. You can control these through your browser settings, though some are essential for security functions.
Essential Cookies
Session management, authentication tokens, and security preferences require certain cookies to function properly. Disabling these may limit your ability to use our services effectively.
Analytics Cookies
We track usage patterns to identify performance issues and popular features. This data is aggregated and doesn't include personal identifiers, but you can opt out through your account settings.
Changes to This Policy
Privacy practices evolve with technology and regulations. We'll notify you of material changes through your registered email address and update the effective date at the top of this policy.
Minor clarifications or additions that don't affect how we handle your data may be made without individual notification, but all changes are logged and available for review.
If you disagree with policy changes, you can discontinue using our services and request data deletion. Continued use after notification indicates acceptance of the updated terms.
Privacy Questions?
Our data protection team is available to address your privacy concerns and help you understand how your information is handled.
Email: help@maxwave.dev
Phone: +886223884606
Address: 801, Taiwan, Kaohsiung City, Qianjin District, Wufu 3rd Rd, 63號5樓
We typically respond to privacy inquiries within 48 hours and resolve requests within the timeframes outlined in this policy.